Privacy Policy

OnTrak Software believes in the importance of thoughtfully handling personal information and is committed to privacy practices that are transparent and compliant. This Privacy Statement sets out how OnTrak Software uses the personal information we collect and receive about you.

Categories of Personal Information Collected

OnTrak Software collects personal information in support of its mission to help alcohol beverage distributors. This personal information is collected through a variety of ways. You provide some information directly to us; and we receive some information when you use our products and services.

The categories of information we collect will depend on your interactions with OnTrak Software:

Contact information. Name, employer, title, email address, physical address, phone number, and similar contact info, user names and passwords.

Transaction and registration information. Information which is generated in the course of your transaction with OnTrak Software, including account information, logins, passwords, and purchase history. Product registration information, product interest information, transaction information, and in some cases, student verification information.

Usage and geographic data. OnTrak Software collects information related to your use of our products, services and websites. Usage data includes online and technical information about your computer's or mobile device's operating system and browser type; your device type; details about how you are using our products (including natural language queries); your Internet Protocol (IP) address, and geographic areas derived from your IP address; networking connection data; OnTrak Software cookie information; file information; metadata; time stamped logs regarding access times and duration of visits; the web pages you visited before coming to OnTrak Software websites (referring URL); and other usage data relating to your activities on our Sites, including the pages you request. We may link this information to the personal information we have collected about you and use it for the purposes described in this Privacy Statement, and we may deliver targeted marketing and product information back to you based on your usage data.

If you decline to provide your personal information or ask us to delete it, we may be unable to continue to provide or support our products or services.

Ways We Use Personal Information

We use the personal information we collect for the purposes described in this Privacy Statement, as covered in any agreement that incorporates this Policy, or as disclosed to you in connection with our websites. For example, we will use your information to:

Reasons for Using Your Information

When we process your personal information we will only do so where at least one of the following applies:

Sharing of Personal Information

OnTrak Software works to keep your personal information confidential and secure. In some circumstances OnTrak Software may share your information with third parties, for example:

We may facilitate third party services or ways to share data through third parties, including social media platforms, websites, applications, and services through plug-ins, widgets, buttons, and other third party features on and connected with our websites, communications or products. Third parties whose services you use in connection with OnTrak Software, such as our training and certification partners, or third parties whose websites we link to, may have information practices that are different from ours. This Privacy Statement does not apply to the activities of third parties when they are collecting or using data for their own purpose or on behalf of others. We are not responsible for the activities of these third parties. We encourage you to review their privacy policies to understand how they use your information.

Storage and Security of Your Personal Information

We have reasonable and appropriate physical, electronic, and managerial procedures in place to help safeguard your personal information. However, you should know that no company, including OnTrak Software, can fully eliminate security risks associated with personal information. To help protect yourself, use a strong password, do not use the same passwords to access your OnTrak Software accounts that you use with other accounts or services, and protect your user names and passwords to help prevent others from accessing your accounts and services.

Information collected by OnTrak Software or on our behalf may be stored on your computers, on your mobile devices, or on our servers, and may be transferred to, accessed from, or stored and processed in, the United States and other countries where OnTrak Software or its service providers maintain facilities or support centers. However, we will protect all personal information we obtain in accordance with this Privacy Statement and take reasonable steps to ensure that it is treated lawfully.

In certain circumstances we may retain your personal information after you have closed your account or are no longer actively engaged with OnTrak Software. For example:

Controlling your Personal Information

Our marketing emails permit you to opt-out of receiving further marketing emails. You may also contact us at sales@ontrakoftware.com at any time to let us know that you no longer wish to receive marketing emails. If you opt out but are a current customer, we will still send you transactional emails. Transactional emails are necessary communications about your accounts and our business dealings with you, such as renewals and updates, and, as allowed by applicable law, requests for your participation in surveys.

When you use our websites, you can choose to set your browser to remove cookies and to reject cookies from our servers. If you choose to remove or reject cookies, this could affect certain features or services of our websites. For information about how to remove or manage cookies please read our cookie policy.

You have certain rights in your personal information, subject to local data protection laws.

Cookies and Web Beacons

Our websites use various software technologies including cookies, web beacons and pixel tags. Cookies are small text files that we and others may place in visitors' computer browsers to store their preferences. We use web beacons or pixel tags - small pieces of code placed on a web page or within the body of an email - to monitor the behavior and collect data about the visitors viewing a web page or viewing or opening an email. Web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page, and we use them from time to time for this and advertising purposes.

We partner with third parties, including analytics companies who may place cookies on your browser when you visit our websites, may send their own cookies to your cookie file, and may use those cookies to track and collect information about you and your online activities over time and across different websites, devices, and applications and to provide targeted advertising based on your interests and previous browsing history.

Additional Information:

Questions regarding this Statement or the practices of this Site should be directed to OnTrakSoftware.com's Security Administrator by e-mailing such questions to support@OnTrakSoftware.com or by regular mail addressed to:

OnTrak Software

Attn: OnTrak Software Security Administrator
4050 Executive Park Drive -Suite 430

Cincinnati, OH 45241

© Copyright 2020 SignTrak LLC dba OnTrak Software. All rights reserved.
Various trademarks held by their respective owners.

Over 100 Beverage-Alcohol Distributors Trust OnTrak solutions.

OnTrak is a Proud Member of the NBWA National Beer Wholesalers Association

Hundreds of Beverage-Alcohol Wholesalers Use OnTrak

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